Recently, I published an article called “Removing Reviews From GlassDoor”. Some questions were asked via e-mail about why the Terms of Service for GlassDoor was over 6,000 words long!
Below, I’ll provide a quick summary of the main takeaways for GlassDoor’s TOS. The Terms of Service is the rule book for what makes a user’s online review eligible or not eligible to be published on the site.
Here’s a direct link to the GlassDoors Terms Of Service.
BTW… The reasons it’s over 6,000 words long is because it has a lot of CYA (cover your ass) legal words in it. The legal team at Glassdoor must be paid very, very well!
Who Is Eligible To Use GlassDoor and Leave A Review?
A user must be at least 16 years old and have a valid e-mail address. They can also use a valid social media account like Facebook instead. Users who register on GlassDoor to write a company review can be any person who adds to the overall employer’s value chain – This means that anyone one who is a contractor, freelancer, part-time or full-time employee (etc.) can leave a review.
All users must grant a royalty-free unrestricted, irrevocable, perpetual, non-exclusive, fully paid and royalty-free, license to create and use the content on the site. (This means you give up any rights for the content to be redistributed or to make any monetary gain on it. Only share what you’re OK with the whole world seeing for free!)
Things That Will Make A Glassdoor User Non-Eligible
Here’s an itemized list of all the things that will make a GlassDoor user Non-Eligible to leave a review.
- You are faking your identity, using multiple accounts, or using someone else’s account or email address to which you are not authorized for.
- If you intend to stage fake reviews or a legit review.
- You must use the GlassDoor service as yourself, in an honest way, with malicious intent to not post content that will violate Glassdoors’ content guidelines.
- You cannot trade reviews with other employers or be compensated anyway.
- You may not encourage employees or coerce them in any way. Especially if there’s proof of this within the content of the review itself.
The takeaway is this! If you can prove that the user who wrote a review was not eligible based on these items listed above, the review will have a really good chance of being removed. Based on what is written in the Terms Of Services.
GlassDoor’s Content Guideline Summary
From what I can tell, most of the liability of what is published on the site is definitely not on the shoulders of GlassDoor. They also have tight policies to keep all reviewers identity anonymous.
GlassDoor has no responsibility for the accuracy or reliability of any content posted.
This is true for pictures, text, videos, links, etc. All Content.
Any published content that violates any of the following can be requested for removal by contacting Glassdoor’s customer service.
- Content is defamatory, libelous, or fraudulent, or does not represent an honest opinion or experience.
- It’s a copyright violation or trademark related dispute.
- Something is personally identifying, such as a minor’s information.
- Porno or sexually explicit material is a BIG NO!
- Infringements on trademarks, patents, trade secrets, or the proprietary rights of a third party.
- Content that is harassing, abusive, racists, violent/threatening, or questionable as determined by Glassdoor.
- Content cannot promote any type of illegal activity.
- Pyramid schemes, MLM, affiliate links, bartering, sweepstakes, and any form of solicitation in reviews is NOT allowed.
What Does It All Mean?
Glassdoor will actually remove a review if it does not comply with their policies. But you have to prove that the user who wrote the review was not eligible to write it.
In the real world things are not so cut and dry, so you most likely will have an issue getting a bad review about your company removed. There’s always a grey area in these policies, so you have to fight to get things your way if you get any resistance from GlassDoor.